Frequently asked questions.
Here are a few questions which we often get asked. Hopefully you will get the answers you need from here. Alternatively pick up the phone or send us an email. Are contact details can be found on the left hand side bar.
I have just had a multi-fuel stove installed. Which fuel is best?
Wood:- Wood is fine to use on a multi-fuel stove. You may find it will burn somewhat quicker on a multi-fuel stove. Multi-fuel stoves have a grate allowing extra oxygen around the wood. A proper wood burning stove has a flat grate, restricting air and resulting in a slower burn. Wood gives a great high heat output.
House coal:- House coal is a naturally occurring non smokeless-fuel. House coal should not be burned in a smokeless area. You can check with your local council to see if this affects you. House coal is ideally used on an open fire and is a great fuel giving off good amounts of heat. House coal is fine on a multi-fuel stove, although many manufacturers advise against this. Please check with your manufacturer. House coal is a very sooty product, and you will find excessive waste soot from your fire and chimney/liner.
Anthracite:- Anthracite is a naturally occurring smokeless-fuel. Anthracite is very shiney, hard, dense and extremely slow burning with high heat output. Most stove manufacturers recommend anthracite as the best fuel for their multi-fuel stoves. Anthracite as a natural product can be difficult to get going sometimes, and that's where people prefer a manufactured smokeless-fuel.
Smokeless ovoids/manufactured fuels:- Smokeless ovoids/ovals are a smokeless anthracite based fuel. Some smokeless-fuels can be used on an open fire such as Homefire. Smokeless fuels are also recommended by most stove manufacturers. We stock a wide range of smokeless-fuels. Smokeless-fuels is our most popular products, as they maintain great heat output and fantastic consistancy.
Manufactured fuels, what's the difference between them?
We stock a wide range of smokeless manufactured fuels. Most people make a choice based on budget, what appliance they use and how often they burn fuel. With the manufactured fuels we stock the basis is that the ovoids are a blend of anthracite, cokes, coke blends and petroleum coke. Each product has it's own unique blend determined by the manufacturer, which in turn affects the cost. Like with all things the more you pay the more you get.
Can I burn wood and coal together?
NO! A lot of people burn wood to begin with as it's easy to light. They then proceed on to coal later on to hold the fire in overnight maybe. There isn't an issue with doing this. However burning the two fuels together over a continued time can cause serious damage to your chimney/liner. When wood is burned high levels of moisture is released. When coal is burned sulphur is released. The two combined creates a sulphuric acid which is extremely harmful to your stove and chimney system.
I've placed an order, now what?
As soon as you place an order a email is sent direct to us informing us of payment received. The order is then processed by our office team. We bag up the coal ourselves on site to ensure only the best fuel is packed. We then shrink wrap the bags on a pallet and deliver your order to a local pallet network depot.
How long will my order take to be delivered?
During the summer season from when you place your order to when you receive it is typically 3 days. During the winter we try our very best to get orders out as soon as possible. Typically taking 3-5 days. However bad weather and increased work loads can add time to the order being dispatched. If you have any doubts concerning this please give us a call.